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Software Support Analyst
Build your future with Sovos.
If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities in which we live and work. When we say Solve Tax for Good, we mean For Good in every sense of the word. Our organizational commitment is to provide a place where employees can thrive and progress in their careers while having the support behind them that only a global company can offer.
Sound like this might be the opportunity you have been looking for?
Take a look at our career posting below. Don’t check all the boxes? Apply anyway! We are focused on hiring the right people, not the “right” resume.
It’s not about what you have done somewhere else, it’s all about what you are capable of doing here.
More specifically, you will:
- Diagnose customer’s reported issues using efficient debug skill, minor development, debugging source code (Java) for fixing customer issues.
- Troubleshooting product, OS, network or software pre-req configuration problems, and identify and provide solutions.
- Liaise with internal development, functional and Regulatory teams when necessary
- Build specifications for Development team regarding the findings (bug, Enhancements) identified during diagnostics.
- Effectively document client support issues and update Sales Force software in a timely manner
- Help in maintenance of specific client hosted environments, including upgrades to databases and application servers
- Participate in on-call 24/7 support for escalated client production sites
- Efficiently debug source code to identify reported defects. As and when necessary conduct development to fix the defect
- Performing Minor and Internal Development• Providing clients with software training (on site/off-site
- Provide support as per extended service agreements
- Assisting with QA cycle
- Participate in training sessions
- Participate in process improvement projects
- Strive to improve internal processes
What We Need From You:
- Intermediate Java language knowledge, familiar Object Oriented Programing best practices and basic knowledge of database
- Ability to assist with routine or common technical questions
- Responsible for managing cases in Salesforce including categorizing appropriately and closing in a timely manner
- Use knowledge base to self-help for basic troubleshooting or procedural questions
- Document product learnings in the appropriate location• Provide client training as necessary
- Ensure case notes thoroughly detail the problem and resolution professionally and accurately
- Demonstrate professional client communication skills both verbally and written
- Ability to manage cases across multiple clients and products simultaneously
- Effectively troubleshoot, replicate, and develop workarounds as needed and in interim to ensure superior customer service
How You'll Grow:
- In the past 12 months, nearly one-third of our employees experienced career growth in the form of promotions, career changes, and lateral moves
- Merit-based compensation philosophy and a corporate bonus program
- There are clear paths of growth within our roles
Beneficios
What Does Sovos Offer You?
The tools to grow your career both personally and professionally:
Did you know that over 30% of our employees earned a promotion or job change In FY2020? That can happen because growth Is serious business here at Sovos, and we have the programs In place to make sure of it, including:
- Mentoring Programs
- Management Bootcamps and Development Trainings
- Yearly performance reviews where compensation and performance are assessed and rewarded generously
- Clear paths for growth within our roles (but we know that career development can be like a spider web, not a ladder - we give you the tools to move outside of your career as well!)
Are you worried that you don’t check all of the boxes? Apply anyway! There are no perfect candidates - we hire people, not resumes. We are excited that you’re here and we look forward to taking a look at your application to establish next steps.
Sovos is an equal opportunity employer and those seeking employment with us are considered without regards to race, color, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law.
