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Corporate IT Support Specialist
The Work You’ll Do
The Corporate IT Support Specialist is responsible for providing quality and professional desktop support to Sovos employees. This may include performing system generation of new PCs or laptops, hardware upgrades and data conversions, hardware troubleshooting assistance, peripheral troubleshooting, and other support issues that are related to the end user systems for employees.
More specifically, you will:
- Provide excellent customer service
- Respond to and resolves issues reported by Sovos employees
- Utilize ticket tracking system to document results of problem resolution sessions
- Perform basic user administration on servers
- Maintain responsibility for system preparation, including software installations and user configurations, for new and rebuilt systems for employees
- Perform software installs, minor hardware repairs/maintenance, and assists with moving employees' desktop equipment
- Take full responsibility for ensuring internal and external customer satisfaction
- Demonstrate initiative, drive and determination to achieve results, success and growth
- Proactively manage high severity and priority incidents from identification to resolution and escalation to appropriate group
- Participate in emergency on-call support on a rotating schedule
What We Need From You
- 1-2 years of relevant experience
- Advance English
- Desired Experience: VMware, Hyper-V; Basic network troubleshooting and have worked in part of a server migration process.
- Excellent customer service skills
- Ability to manage multiple tasks, while effectively focusing on priority issues
- Essential Job Functions
- Interact effectively with teammates, colleagues and customers
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- Comprehend and communicate complex concepts
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- Concentrate, analyze and resolve complex problems
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- Utilize technology (e.g. phone systems, computer hardware and software applications) to fulfill work requirements
How You’ll Grow
Growth is serious business at Sovos!
- In the past 12 months, nearly one-third of our employees experienced career growth in the form of promotions, career changes, and lateral moves
- Merit-based compensation philosophy and a corporate bonus program
- There are clear paths of growth within our roles
What We Can Offer!
The opportunity to grow as a professional – and as a person – through various company-provided development opportunities, including:
- SovosYOU
- The IDEA Mentor Program
- LEADS and IMPACT
- Progressive Wellness Program
The challenge of working in an emerging market and solving complex problems for our clients is a large one. Businesses are struggling to keep up with the pace, volume, and complexity of regulatory requirements. In fact, 45% of CFOs say compliance is their “biggest growth challenge.” That is why over half of the Fortune 500 counts on Sovos to solve their complex business-to-government compliance challenges. Our employees work on meaningful and engaging projects that make a tangible impact on our clients’ success.
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